At IPTVCanada.co, we are committed to delivering a seamless streaming experience to all our customers. While we strive to ensure satisfaction, we recognize that issues may arise. In such cases, we’re here to assist and offer refunds under specific conditions. Please carefully review the details of our refund policy below.
How to Request a Refund
To initiate a refund, email us at support@iptvcanada.co with the subject line: “Refund Request” and include the following details:
• Your transaction/order ID
• A brief explanation of the issue
• Any supporting evidence (if applicable)
Our team will review your request and provide assistance or clarification within 48 hours.
Eligibility for Refund
1. Technical Issues:
If our service encounters a significant technical issue that prevents usage and we are unable to resolve it within 48 hours, you are eligible for a full refund.
2. Refund Time Frame:
Refund requests must be submitted within 72 hours of purchase. Requests made beyond this period are not eligible for a refund.
3. Partial Refunds:
For refund requests made after the initial 72-hour window but within the subscription period, we may offer a partial refund based on the remaining time unused.
4. Processing Time:
Refunds are typically processed within 20 to 31 working days. However, depending on your payment provider, it may take up to 90 days for the funds to reflect in your account.
Non-Refundable Scenarios
Refunds will not be issued in the following cases:
• Setup or Device Issues: If you experience difficulties setting up your device or software, our team is available to assist. However, such issues do not qualify for a refund.
• Service Interruptions: Occasional buffering, freezing, or downtime caused by internet fluctuations, device issues, or external factors do not qualify for a refund.
• Change of Mind: Refunds are not provided for cancellations due to personal preferences or decisions to switch services after activation.
Service Assurance
We value your trust. If our service is unavailable for more than 48 consecutive hours due to issues on our end, we will:
1. Issue a refund for the affected period.
2. Extend your subscription to compensate for the lost time, with an additional bonus as an apology for the inconvenience.
Need Help?
For further questions or clarifications regarding our refund policy, please contact our support team at support@iptvcanada.co.
Thank you for choosing IPTVCanada.co. We look forward to enhancing your entertainment experience!
